The healthcare industry is in the midst of a digital revolution. The rapid advancements in technology have enabled healthcare providers to store, manage and analyze vast amounts of data. The emergence of electronic health records, telemedicine, and mobile health applications has made healthcare more accessible and convenient for patients. However, this digital transformation has also brought about new challenges, particularly in the areas of IT infrastructure and cybersecurity.

Ensuring reliable and secure IT infrastructure is essential for healthcare organizations to provide high-quality patient care. Any disruptions in IT infrastructure can have serious consequences, including delayed treatment, misdiagnosis, and compromised patient data. In addition, the healthcare industry is a prime target for cybercriminals due to the sensitive and valuable nature of patient data. To address these challenges, healthcare providers are turning to Artificial Intelligence for IT Operations (AIOps). The global AIOps platform market in healthcare is expected to reach $2.03 billion by 2027, growing at a CAGR of 12.9% from 2020 to 2027. A study found that AI can potentially save the healthcare industry $150 billion annually in productivity gains and $70 billion in reduced healthcare spending by 2026.

In this case study, we will delve into the benefits of AIOps in IT Infra and cybersecurity for healthcare clients and highlight specific use cases to demonstrate its effectiveness. We will examine how healthcare providers are leveraging AIOps to address IT infrastructure and cybersecurity challenges in their organizations. We will also explore the role of AIOps in enhancing patient care and improving overall organizational performance.

Client Overview

The client is a comprehensive healthcare provider that serves the diverse population of the Bronx community, New York. With multiple medical centers spread across the borough, the organization offers a wide range of medical services to patients of all ages and backgrounds. The client is committed to delivering high-quality, patient-centered care that is accessible to all. Its team of healthcare professionals includes physicians, nurses, specialists, and other healthcare providers who are dedicated to improving the health and well-being of their patients. The medical centers under the client’s umbrella offer a broad range of services, including primary care, paediatrics, women’s health, mental health, cardiology, oncology, neurology, gastroenterology, and much more. In addition to providing top-notch medical care, the client is also committed to community outreach and education. It partners with community organizations to provide health education, screenings, and other services to underserved populations in the Bronx. Overall, the client is a trusted and essential healthcare provider in the New York Community. Its commitment to patient-centered care, accessibility, and community outreach makes it a vital resource for patients of all backgrounds and healthcare needs.

Challenges

As a healthcare provider, the client organization faces numerous challenges when it comes to managing its IT infrastructure and ensuring cybersecurity. With the increasing reliance on technology to provide medical care, it is essential to have a robust and secure IT infrastructure. Cybersecurity is a critical concern in the healthcare industry, as it deals with sensitive patient data that can be targeted by cybercriminals. The cost of a data breach for healthcare organizations can be significant. According to a study, the average cost of a healthcare data breach is $7.13 million, or $429 per affected record but organizations that use AI in their security operations can reduce the average time to detect a breach by 12.7% and the average time to respond to a breach by 14.6%.

The client organization also faces typical IT infrastructure challenges, including managing multiple systems and applications, dealing with legacy systems that are no longer supported, and maintaining the network infrastructure. The healthcare industry has seen an explosion in the number of connected devices, making it challenging to manage and secure them all.

To address these challenges, the organization needs an AIOps platform like ZIF^TM, ZIF^TM uses advanced technologies like Transaction Journey Mapper (TJM) and Indicator of Compromise (IOC) to analyse massive amounts of data and provide insights that would be difficult for humans to detect. It is also integrated with Open Threat Exchange (OTX), a global platform for sharing threat intelligence. This integration allows the organization to receive real-time threat intelligence from the OTX community, enabling them to proactively identify and address potential issues before they become significant problems. ZIF +^TM automates all aspects of security operations, from threat detection to incident response, and eliminates the need for human analysts to manually monitor and investigate security events, thus helping in achieving Zero SOC.

The Power of ZIF^TM : Achieving Zero Incidents in Your IT Environment

a. Solution Highlights

IT Infrastructure Management:

• It can monitor and manage multiple systems and applications, including legacy systems that are no longer supported.

• It can handle the complexity of the healthcare client’s IT environment, including on-premises and cloud-based systems, and the increasing number of connected devices.

Cybersecurity:

• ZIF^TM provides advanced threat intelligence capabilities, including IOC and TJM, to analyse massive amounts of data and detect potential threats before they become significant problems.

• It integrates with the Open Threat Exchange (OTX) community to receive real-time threat intelligence and proactively identify and address potential issues.

• Change of State (CoS) may indicate a compromise in Reliability (increase in time to transmit or receive data) and Security (new application, new node, more data). ZIF^TM detects CoS in devices as quickly as possible and auto-remediates/mitigates it to provide reliable services to users.

b. Solution Outcomes

• Increased availability and reliability of critical patient care systems, such as EHRs and PACS, by up to 99.99%

• 40% reduction in IT operations costs, incl. DC hosting, network bandwidth, and IT operations.

• Utilizing predictive AI-enabled SOC operations for proactive protection against cyber threats.

• 99% SLA adherence

• Reduction in the time required to detect and respond to potential threats by up to 80%

• Reduction in the time required to recover from a security attack by up to 50%

• 70% First Point Resolution (FPR)

• Improved Mean Time to Resolve (MTTR) for incidents

• Prediction of events/incidents prior to occurrence helped prevent major outages

The healthcare industry is facing numerous challenges in managing IT infrastructure and ensuring cybersecurity. To address these challenges, healthcare providers are turning to AIOps platforms like ZIF^TM, which offer advanced technologies like TJM, IOC, and OTX to provide real-time threat intelligence and insights. By leveraging the power of ZIF^TM, healthcare providers can achieve zero incidents in their IT environment, reduce downtime, and improve the overall quality of patient care while ensuring the security and confidentiality of sensitive patient data.