ZIFTM Digital Xperience (Dx)

ZIF™ is assisting businesses in continuously evaluating and improving their digital interactions throughout the full customer life cycle. ZIF™ makes it easy to view infrastructure and application performance issues from the standpoint of the user experience and offers useful insights to enhance the same.

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Overview

The complexity of digital interactions between businesses and customers has led to a demand for a Digital Xperience Platform (Dx). Customers now expect a seamless and uniform experience across all touchpoints, thanks to the growth of digital channels including websites, mobile applications, and social media. By offering a single platform to handle all digital channels and touchpoints, a Dx platform helps businesses to build, manage, and optimise these digital experiences.
The complete Digital Xperience Platform (Dx) consists of the following four components:

  • Data Collection and Aggregation
  • Analysis and Insights
  • Automation
  • Reporting Capabilities

ZIFTM Digital Xperience (Dx) comprises all these four integral components and helps organisations to improve the Digital experience on a day-to-day basis.

 

Key Features of ZIFTM Digital Xperience (Dx)

  • Resource Optimization
    Identify available resource capacity on a single or group of machines (CPU, Disk, Memory) and optimize the usage.
  • Software License and patch Updates
    Get notified about the software and patches which are outdated as per organization standards.
  • User Productivity
    ZIFTM offers real-time insight into parameters that reflect user productivity.
  • Compliance
    Track the unwanted application or process that is running at the user’s endpoint.
  • Facial Authentication
    ZIFTM Dx monitors the user’s identity at the end-point device and verifies user authenticity using facial recognition techniques.
  • End Point Utilization
    Determine the most frequently used and least frequently used endpoints for a given time period. (Typical for VDI users)
  • System Insights
    Get notified of key system events that occur at the End point
  • Application Inventory
    ZIFTM Track software inventory installed on each endpoint
  • Self-healing
    ZIFTM Dx enables auto-remediation and self-healing capabilities through 250+ pre-built ITPA bots. The issues are thus resolved even before users are affected
  • Transaction Journey Mapper (TJM)
    ZIFTM Dx has a feature called Transaction Journey Mapper (TJM) that captures the steady state (SS) of endpoints and thus detects the changes in their behaviour.

Key outcomes of ZIFTM Digital Xperience (Dx)

  • Increased User Engagement
  • Increased User productivity and Agility.
  • Enhanced Business Outcomes
  • Reduced Downtime
  • Improved Profitability due to the Increased Customer Satisfaction
  • Reduced Operational Costs
  • Accelerates the Digital Transformation Journey of Organisations.

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