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The complexity of digital interactions between businesses and customers has led to a demand for a Digital Xperience Platform (Dx). Customers now expect a seamless and uniform experience across all touchpoints, thanks to the growth of digital channels including websites, mobile applications, and social media. By offering a single platform to handle all digital channels and touchpoints, a Dx platform helps businesses to build, manage, and optimise these digital experiences.
The complete Digital Xperience Platform (Dx) consists of the following four components:
- Data Collection and Aggregation
- Analysis and Insights
- Reporting Capabilities
ZIFTM Digital Xperience (Dx) comprises all these four integral components and helps organisations to improve the Digital experience on a day-to-day basis.
Key Features of ZIFTM Digital Xperience (Dx)
- Resource Optimization
Identify available resource capacity on a single or group of machines (CPU, Disk, Memory) and optimize the usage.
- Software License and patch Updates
Get notified about the software and patches which are outdated as per organization standards.
- User Productivity
ZIFTM offers real-time insight into parameters that reflect user productivity.
Track the unwanted application or process that is running at the user’s endpoint.
- Facial Authentication
ZIFTM Dx monitors the user’s identity at the end-point device and verifies user authenticity using facial recognition techniques.
- End Point Utilization
Determine the most frequently used and least frequently used endpoints for a given time period. (Typical for VDI users)
- System Insights
Get notified of key system events that occur at the End point
- Application Inventory
ZIFTM Track software inventory installed on each endpoint
ZIFTM Dx enables auto-remediation and self-healing capabilities through 250+ pre-built ITPA bots. The issues are thus resolved even before users are affected
- Transaction Journey Mapper (TJM)
ZIFTM Dx has a feature called Transaction Journey Mapper (TJM) that captures the steady state (SS) of endpoints and thus detects the changes in their behaviour.
Key outcomes of ZIFTM Digital Xperience (Dx)
- Increased User Engagement
- Increased User productivity and Agility.
- Enhanced Business Outcomes
- Reduced Downtime
- Improved Profitability due to the Increased Customer Satisfaction
- Reduced Operational Costs
- Accelerates the Digital Transformation Journey of Organisations.