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Technology is constantly changing and there are many newer solutions available that make everyday life much easier than it was before. This is true in the healthcare industry, as well. Earlier, access to healthcare meant actually visiting a hospital or getting in touch with healthcare providers to run tests and scans, before getting any information. However, with the advancement in technology, it is possible to have that information remotely. Telehealth solutions ensure that one has access to all relevant medical information and that the patients are aware of their conditions. Diagnostics, treatment plans, and medication information can also be available via telehealth. However, telehealth tools are also evolving. For healthcare service providers to have a robust infrastructure for functional telehealth, it is important to invest in AIOps. This will combine AI-led operations management services in healthcare with various AIOps tools like machine learning, automation, and predictive analytics. AIOps for telehealth infrastructures will ensure optimization and enhance flexibility and accessibility.

A Guide to Telehealth

Easy access to healthcare is critical and telehealth enables this access. The usage of a combination of digital data and different communication services or technologies like mobile devices, and personal computers to ensure ready and remote access to healthcare and related diagnostics is known as telehealth.

Telehealth is particularly important for those who are not near any healthcare centers but require help or attention to a specific medical condition. Telehealth also plays a significant role in ensuring that healthcare services are accessible to those with limited mobility. Elderly people or those with disabilities who cannot access public transport to reach healthcare providers can use telehealth for initial diagnosis and treatment.

The availability of telehealth tools is useful for both pre and post-operative patient care. This is because it ensures self-management. Telehealth can include patient access analytics, and this will allow a patient to understand their medical needs. This is usually possible through patient portals. Such telehealth tools will also allow the patient to get in touch with medical experts if they have any specific concerns. Post-diagnosis, telehealth tools can help to establish contact between the patient and the doctor, so that both parties stay up-to-date. This significantly reduces the possibility of error and inaccuracies in treatment plans.

The healthcare industry uses telehealth in the following ways.

  • Remote Monitoring of Patient Health

Telehealth is instrumental in ensuring that doctors can access all patient information and track developments remotely. Remote monitoring is possible through various telehealth solutions. One of the most common ways of monitoring is via mobile applications. Mobile apps can track and upload information like glucose readings. Another option is to use wearable technology. Patients will have to wear a device that will monitor various parameters, like blood pressure, heart rate, sleep patterns, and even posture control. The information is documented and made available to the healthcare team. Apart from these solutions, telehealth for remote monitoring also includes home monitoring technology which is particularly for elderly people, or people with disabilities.

  • Virtual Meetings with a Medical Team

It is not always possible or necessary for a patient to travel for medical assistance. A patient may not be able to physically access healthcare because of various reasons. It can be due to mobility issues, lack of transportation, or health concerns. However, this should not limit the availability of healthcare services. Telehealth ensures that patients can always reach out to their doctors. Medical teams can utilize telehealth tools to contact patients, check symptoms or even track a patient’s recovery. Virtual doctor’s appointments and video conferences with the concerned medical team are integral to telehealth usage.

  • Collaborative Research Among Doctors

Medical science is not stagnant and there can be newer developments at any time. A scope for collaborative work enables doctors with different specializations to come together and contribute to treatment plans for a particular medical condition. If a patient is in critical condition, primary care doctors can utilize a telehealth platform to consult specialists and come up with treatments that will be effective for the patient. The initial collaboration can occur virtually, over the telehealth platform, as doctors can easily share information and compare notes. If there is a need for the specialist to come in, then that can be done after the virtual consultation.

Importance of AIOps in Building Telehealth Infrastructure

Telehealth is important to tackle the growing need for accessibility in the healthcare industry. But it is not possible to ensure the functionality of telehealth without the implementation of AIOps solutions. Integrating AIOps solutions into telehealth has increased its scope and made healthcare even more accessible, and efficient.

AIOps are essential for healthcare providers to build a sustainable telehealth infrastructure. Following are the different ways in which telehealth benefits from AIOps solutions.

  • Quick and Accurate Diagnosis

AIOps tools like predictive analytics are critical to building a robust telehealth infrastructure. The use of artificial intelligence in healthcare and such AIOps tools can process and analyze huge volumes of data. This is usually patient information, medical history, and past research. An accurate analysis can assist with informed decision-making. This will allow treatment plans to be effective. Accurate diagnosis on telehealth platforms not only makes it easier for doctors to care for the patients but also cut down on the cost of healthcare services.

  • Reduces the Burden on Doctors

Integration of AIOps in telehealth ensures automation and optimization. The telehealth infrastructure is capable of automating certain administrative tasks so that doctors can focus on treating patients instead.

  • Efficiency in Hospital Visits

While telehealth can provide most healthcare services remotely, the need for hospital visits cannot be eliminated completely. However, the use of AIOps can help determine exactly when these visits are necessary and reduce the wait times, by accurately predicting the inflow of patients. This allows the healthcare workers to prioritize and streamline the patient care process.


There are numerous AI tools for digital transformation in the healthcare industry. These tools are focused on optimizing, monitoring, and automating healthcare infrastructures, and are particularly useful for the telehealth infrastructure. AIOps for telehealth can promote convenient inpatient care and create robust, efficient, and reliable healthcare services.

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