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Loans are available through various channels, and peer-to-peer lending is one of them. However, there are certain risks involved, and it is important for every P2P lending company to assure risk-free services. While it is not possible to eliminate all risks, P2P lending platforms need to have specific processes in place to enhance and optimize services and make insight-based underwriting decisions. Such issues are present in almost all financial institutions and platforms, and therefore, the finance industry is implementing IT automation with AI along with other AIOps tools. From risk mitigation to optimization, AIOps based Analytics Platform can be beneficial for peer-to-peer lending in various ways.

Understanding Peer-to-Peer Lending

Through the process of peer-to-peer lending, individuals who do not have credit and require loads can connect with those who are willing to lend them the necessary credit. There are several P2P companies and platforms that act as intermediaries and help borrowers connect with lenders.

Usually, clients need to register themselves either as borrowers or lenders on the company’s website. There is a verification process that must be done to prove that they are favorable applicants and that all the information provided is accurate and complete. Those who register as borrowers must also get a risk assessment done by the company. Before connecting with a lender, they will need to pay a registration fee to the P2P company.

Once the registration and verification are complete, and the borrowers have undergone the risk assessment procedure, they can contact each other. Some peer-to-peer lending companies automatically start providing offers to borrowers. They will analyze client profiles and make offers to borrowers. A borrower can choose from these offers or do some research on their own and choose a lender.

Since risk assessment and client analysis are a big part of peer-to-peer lending, P2P companies need to implement AIOps solutions. Artificial intelligence along with machine learning and predictive analytics can streamline various processes for these platforms. P2P lending companies can access the best AIOps platforms software to ensure that they are able to provide all necessary services to clients and ensure service availability.

Role of AIOps in Peer-to-Peer Lending

The primary role of AIOps in peer-to-peer lending is to ensure that all processes are occurring at the highest levels of functionality. In P2P lending, underwriting decisions can be complex and if these decisions do not have the ideal impact, the entire process can be affected. This is where AIOps tools are used. P2P lending companies utilize artificial intelligence solutions like machine learning and algorithms to enhance decision-making in the lending process. This enhances underwriting and ensures that there are no errors.

The use of machine learning is particularly necessary for the accurate analysis of client data. A thorough analysis of client data can provide information about the client’s finances and establish patterns. When these patterns are further analyzed, companies can get useful insights that will help them determine the required underwriting process.

A manual analysis of such data is nearly impossible. Even if P2P lending companies were to employ human analysts for this task, it would take them too long to sift through all the available data, categorize it, and then analyze it. It could also lead to numerous errors. However, if automation can be implemented with the help of machine learning and algorithms, these errors can be eliminated. It would not only make the underwriting decisions more accurate and impactful but also help peer-to-peer lending companies correlate various forms of client data to find potential favorable applicants.

AIOps can be implemented in IT infrastructure managed services and several solutions including machine learning and predictive analytics are crucial to these services, especially when it comes to P2P lending. P2P lending companies need to determine if the applicants or clients are ideal and can be given loans. If these companies are unable to distinguish between a favorable applicant and an unfavorable applicant, it can lead to many problems including fraud and excessive loss. To avoid such problems, peer-to-peer lending companies utilize AIOps solutions. Predictive analytics is a primary tool for minimizing and eventually eliminating these issues and ensuring service reliability.

AIOps-led IT automation helps to process and analyze huge volumes of client information within a very short period. AIOps solutions can also help to categorize data and analyze only the information that is necessary to the underwriting process.

Predictive analytics can provide accurate insights regarding a client. For example, some clients may not be very clear about their finances and may leave out details of their income. It can be tough to determine their eligibility as applicants, especially when one is manually processing and analyzing the data. However, with AIOps solutions like predictive analytics, it is possible to check employment history and compare incomes with other clients who have similar financial histories. This will make it easier to establish patterns in a client’s financial transactions. At times, these patterns can also favor the client and help them find the best lending solutions.

There is considerable risk involved in peer-to-peer lending and it is necessary to mitigate those risks. Risk assessment is crucial as, without it, a client’s principal may be compromised. Since P2P lending is not the traditional method of providing or securing loans, non-repayment becomes a huge risk. This results in a loss and has a negative impact on the company’s reputation. While P2P lending companies or platforms do not ensure complete repayment of the principal amount, it is necessary to have a structure for risk mitigation in place. This is possible through the implementation of AIOps. A robust risk assessment process is used and information from multiple borrowers is analyzed to ensure that there is almost no chance of fraudulent activity. Constant monitoring is also important, and this can be done through the automation of specific applications and services.


AIOps (Artificial Intelligence for IT operations) plays an important role in financial services. As the finance industry evolves, more and more organizations are adopting technology in their everyday operations. An AIOps based Analytics Platform is needed to ensure business reliability. P2P lending companies are utilizing the latest advancements in AI to provide optimized solutions that will help clients get the best services.

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