IT infrastructures are extensive and almost every aspect of a company relies on various IT operations. However, keeping and managing all such processes in-house can be difficult. It can also add up the costs of maintaining a full workforce which is only needed for a short period. However, to save costs, businesses cannot minimize IT operations. Certain business processes are necessary, especially now that companies depend on AIOps digital transformation solutions and modify existing systems.
To deal with the rising cost of IT, businesses often outsource certain operations. Therefore, managed services are tasks that are performed by third-party companies and then delivered to the client. Managed services are necessary because a company can have a clear idea of how much money is essential for a particular project (costs are usually fixed and predictable), and the human workforce of the company can focus on other critical tasks that require intervention.
Since AIOps tools are instrumental in automating and optimizing all applications and operations, they can be applied to managed services. AIOps in managed services can lead to better outcomes and multiple benefits for businesses.
How Can AIOps Help in Managed Services?
When businesses outsource their IT operations to managed service providers, AI and machine learning models create quick and effective solutions. IT infrastructure managed services need to recognize and remove noise, run rapid diagnostics, and ensure that the root cause of issues has been eliminated. This is possible through the implementation of AIOps solutions. Specific AIOps tools are available to support the requirements of managed service providers so that they can create necessary solutions for complex IT operations.
- Simplifying Complex Client Environments
Every business has a different client environment, and there may be variations within that environment. Therefore, the services provided need to be aligned with the needs of every customer. This can lead to very complex operations that require constant monitoring and management. AIOps platforms for managed services offer toolsets that help manage multiple operations for multiple customer bases. These create flexible and dynamic processes, particularly through automation and machine learning.
- Improving Scalability of Services and Resources
Managed service providers deal with multiple clients as many businesses outsource their operations. Despite the increase in workload, companies are often unable to hire new employees or spend too much on resources. AIOps thus becomes the most cost-effective way of scaling operations and leveraging AI. This way, managed service providers can direct their human workforce towards critical tasks and utilize AIOps for existing resources and services that require scaling and management.
- Optimize and Create Agile Operations
Manual tasks or operations are usually reactive, and AIOps can help turn them into responsive processes. These operations become automated and self-learning. Managed services utilize AIOps to ensure that operations adapt to different customer environments. This is done through the implementation of dynamic machine learning models. Managed services that implement AIOps can also use event clustering, predictive algorithms, anomaly detection, and data classification.
- Increase Resolution and Response Times, and SLAs
Every business must deal with a certain level of competition, and clients can be quite demanding. There cannot be a lag in response times. This ensures that all client requirements are met, and business processes provide the necessary outcomes. AIOps for managed services helps to improve resolution and remove noise, thus reducing the lag in response times. AIOps tools will also ensure that companies meet SLAs and automate workflows for better outcomes.
The IT infrastructure includes data centers, databases, devices, storage, networks, servers, support services, applications, OS, ERP, security services, telephony, and email. All of these aspects of IT infrastructure cannot be available on-premise. This means that teams cannot manage them from one point, and thus there is a need for remote infrastructure monitoring services. Managing and monitoring IT infrastructure remotely is often outsourced to third-party organizations.
Companies, especially small businesses, cannot afford to employ teams who will only concentrate on management. This especially happens when many of the IT infrastructure tasks can be automated. Thus, businesses use managed services to save costs and ensure that the employed workforce has actual problems and critical tasks to work on. AIOps for remote infrastructure monitoring automates various processes, sets up alerts, and assists in resolving all issues that do not require human intervention.
The benefits of AIOps in Managed Services for Businesses
Recently, with the increase in the availability of various technological solutions, there has been a shift from on-premise databases to the cloud. Most businesses are utilizing cloud enablement services for this purpose. Despite moving to cloud infrastructure, several IT operations can cost a lot when it comes to manual labor. Therefore, all businesses can benefit from AIOps in managed services. Companies that have cloud-based systems require AIOps in managed systems to increase agility and end-to-end visibility. These services also help to improve the efficiency of the overall system. With AIOps, managed services can also perform root cause analysis. Apart from these, there are a few more benefits available for different businesses.
- The cost and complexity of IT operations management software and its applications will be reduced significantly.
- Improvement in customer satisfaction and an increase in business productivity.
- Utilization of software-delivery systems that are continuous.
- Consistent reduction in Mean Time to Detect, Mean Time to Resolution, and Mean Time to Acknowledge.
- Increase in responsiveness and scalability of businesses with out-of-the-box integrations.
- Automation of workflows for runbook automation and incident management.
- Automation of analytics for all events and availability of correct remediation insights.
- Assurance that all business applications are performing at required levels and critical services are free of error.
Managed services cover a range of operations. They can be available for networks, IT and cloud infrastructure, security purposes, wireless or mobile computing, Software as a Service (SaaS), communications, and support. Apart from management, businesses can also require these services to monitor systems, servers, networks, and other equipment involved within the IT framework of a company. These processes are complicated and time-consuming, especially when there is a human workforce. They are also not cost-effective. To simplify them, managed service providers need AIOps. AIOps can help create operations that provide desired outcomes and increase client satisfaction and engagement.