The Digital Employee Experience is integral to every organization, especially those undergoing significant digital transformation. While AI-led Automation is central to such transformations, it is equally crucial to focus on solutions that will promote employee adaptability. This is where DEX practices come in.
Top 5 Practices in Digital Employee Experience (DEX)
To align digital transformation with the Digital Employee Experience (DEX), organizations need to implement certain strategies or practices. These are focused on understanding what DEX means for the employees and how it needs to be tailored to ensure maximum benefits. Following are five best practices that organizations need to adopt to boost DEX:
- Having a Specific Goal
DEX can range over various aspects of an organization’s workforce and have multiple tools that can be utilized. But it is important to keep in mind that these tools are meant to aid the employees and should not be implemented just because they are available. Therefore, when enhancing DEX or setting up DEX platforms, companies need to understand what employees need. The digital tools need to address the immediate problems and help map out what employees may need as they continue their work in the future. At the start of the DEX strategy plan, it is important to have an end goal in mind. Observing employee functionality, engagement, and available analytics will help to formulate a goal and, thus, prepare strategies that would help the organization achieve the necessary DEX.
- Promoting Cross-Functionality
Employees work across teams and in different departments. However, DEX cannot be limited to specific teams, so cross-functionality is critical. For DEX improvement, feedback is necessary from all employees. Cross-functionality will also ensure better visibility and a holistic understanding of what the employees require and how DEX strategies should be executed. As teams collaborate and communicate, HR can receive more feedback and thus enable DEX processes as necessary.
- Researching Multiple Tools
DEX will involve introducing new technological tools. However, it is essential to find tools that will benefit employees and promote productivity. The digital tools may depend on the workplace. For example, in a completely digital workplace, employees may need more online collaborative tools and platforms, than employees who are working in a hybrid workplace. Thus, thorough research is crucial. Organizations need to spend considerable time analyzing employee information and coming up with the tools that will benefit the employees. It is also important to implement tools that can be personalized depending on the team or the work an employee is doing.
- Providing Necessary Training Sessions
During digital transformation, employees must undergo several changes in terms of how certain tasks must be completed. These changes can prove to be overwhelming and can cause unnecessary stress. An important aspect of DEX enhancement is to ensure that employees do not face such issues, and for that, sufficient training is necessary. This training depends on the degree of adaptability necessary. For example, in a completely digital workplace, where employees must work remotely, they might need to be trained in virtual desktop infrastructure solutions. In hybrid workplaces, employees may require training on how to access certain platforms in the office as well as remotely. The nature of the training can be determined by observing employee engagement and participation within the organization.
- Collecting and Analyzing Data
Much of the DEX improvement strategy depends on employee information. Without feedback from employees, whether direct or indirect, DEX improvements cannot be made. Therefore, one of the essential practices includes the collection and analysis of employee data. This data can be collected from team interactions, virtual engagement, feedback forms, and general participation in discussions. It can also be collected from task insights. Analysis of such data will provide actionable insights that will help enhance DEX and improve service availability.
Things to Remember When Boosting Digital Employee Experience (DEX)
The implementation of DEX strategies is necessary as companies move towards more technologically advanced spaces. However, while the use of AIOps (Artificial Intelligence for IT operations) and other AI solutions for DEX is beneficial, it is important to understand a few key aspects of enhancing DEX.
- Communication Across Departments is Crucial
Once there is a target determined, the nature of the DEX strategies and details of that target or end result needs to be communicated with others. There needs to be complete transparency so that everyone, across the organization, is aware of the changes and why these strategies are being implemented.
- DEX Strategies Take Time to Show Results
Once DEX strategies are applied, the results will not show up overnight. This is something that both the employees and the senior management need to be aware of. DEX improvement takes time as it involves multiple steps. There is a lot of data that needs to be constantly analyzed and strategies may need to be modified. It is also necessary to understand that all forms of digital transformation should not be introduced at once. Tools that have an immediate impact need to be introduced first, followed by other enhancements.
- Improvements Need to Be Prompt and Ongoing
DEX improvements cannot be stagnant. These must be ongoing as and when new feedback or insights are available. As more work comes in, or the nature of work changes, DEX will need to change as well. Thus, these strategies must be modified and implemented continuously.
Organizations need to invest in digital transformation services and solutions as well as AIOps solutions suitable for DEX, apart from AI-led Automation. It will help with worker retention and will ensure that the business continues to function at the highest levels.