Tag: alert correlation machine learning services

Analyze

Posted on by ZIF

Have you heard of AIOps?

Artificial intelligence for IT operations (AIOps) is an umbrella term for the application of Big Data Analytics, Machine Learning (ML) and other Artificial Intelligence (AI) technologies to automate the identification and resolution of common Information Technology (IT) problems. The systems, services and applications in a large enterprise produce immense volumes of log and performance data. AIOps uses this data to monitor the assets and gain visibility into the working behaviour and dependencies between these assets.

According to a Gartner study, the adoption of AIOps by large enterprises would rise to 30% by 2023.

ZIF – The ideal AIOps platform of choice

Zero Incident FrameworkTM (ZIF) is an AIOps based TechOps platform that enables proactive detection and remediation of incidents helping organizations drive towards a Zero Incident Enterprise™

ZIF comprises of 5 modules, as outlined below.

At the heart of ZIF, lies its Analyze and Predict (A&P) modules which are powered by Artificial Intelligence and Machine Learning techniques. From the business perspective, the primary goal of A&P would be 100% availability of applications and business processes.

Come, let us understand more about the Analyze function of ZIF.

With Analyzehaving a Big Data platform under its hood, volumes of raw monitoring data, both structured and unstructured, can be ingested and grouped to build linkages and identify failure patterns.

Data Ingestion and Correlation of Diverse Data

The module processes a wide range of data from varied data sources to break siloes while providing insights, exposing anomalies and highlighting risks across the IT landscape. It increases productivity and efficiency through actionable insights.

  • 100+ connectors for leading tools, environments and devices
  • Correlation and aggregation methods uncover patterns and relationships in the data

Noise Nullification

Eliminates duplicate incidents, false positives and any alerts that are insignificant. This also helps reduce the Mean-Time-To-Resolution and event-to-incident ratio.

  • Deep learning algorithms isolate events that have the potential to become incidents along with their potential criticality
  • Correlation and Aggregation methods group alerts and incidents that are related and needs a common remediation
  • Reinforcement learning techniques are applied to find and eliminate false positives and duplicates

Event Correlation

Data from various sources are ingested real-time into ZIF either by push or pull mechanism. As the data is ingested, labelling algorithms are run to label the data based on identifiers. The labelled data is passed through the correlation engine where unsupervised algorithms are run to mine the patterns. Sub-sequence mining algorithms help in identifying unique patterns from the data.

Unique patterns identified are clustered using clustering algorithms to form cases. Every case that is generated is marked by a unique case id. As part of the clustering process, seasonality aspects are checked from historical transactions to derive higher accuracy of correlation.

Correlation is done based on pattern recognition, helping to eliminate the need for relational CMDB from the enterprise. The accuracy of the correlation increases as patterns reoccur. Algorithms also can unlearn patterns based on the feedback that can be provided by actions taken on correlation. As these are unsupervised algorithms, the patterns are learnt with zero human intervention.

Accelerated Root Cause Analysis (RCA)

Analyze module helps in identifying the root causes of incidents even when they occur in different silos. Combination of correlation algorithms with unsupervised deep learning techniques aid in accurately nailing down the root causes of incidents/problems. Learnings from historical incidents are also applied to find root causes in real-time. The platform retraces the user journeys step-by-step to identify the exact point where an error occurs.

Customer Success Story – How ZIF’s A&P transformed IT Operations of a Manufacturing Giant

  • Seamless end-to-end monitoring – OS, DB, Applications, Networks
  • Helped achieve more than 50% noise reduction in 6 months
  • Reduced P1 incidents by ~30% through dynamic and deep monitoring
  • Achieved declining trend of MTTR and an increasing trend of Availability
  • Resulted in optimizingcommand centre/operations head count by ~50%
  • Resulted in ~80% reduction in operations TCO

For more detailed information on GAVS’ Analyze, or to request a demo please visit zif.ai/products/analyze

References: www.gartner.com/smarterwithgartner/how-to-get-started-with-aiops

ABOUT THE AUTHOR

Vasudevan Gopalan


Vasu heads Engineering function for A&P. He is a Digital Transformation leader with ~20 years of IT industry experience spanning across Product Engineering, Portfolio Delivery, Large Program Management etc. Vasu has designed and delivered Open Systems, Core Banking, Web / Mobile Applications etc.

Outside of his professional role, Vasu enjoys playing badminton and focusses on fitness routines.

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What chatbots will do for your enterprise?

Posted on by ZIF

Gen X, Y or any other fancy term describing the current demographics is tuned to using voice, text and natural language to complete their work. That’s why a new generation of enterprise chatbots is needed at work.

Read over the textbook definition of a chatbot and you’ll understand it’s a computer program designed to hold conversations with humans over the internet. They can understand written and spoken text and interpret its meaning as well. The bot can then look up relevant information and deliver it to the user.

While chatbots reduces time and efforts, it’s not easy to create a chatbot that customers will trust. Businesses will have to consider the overall.

  • Security
  • Team complexity
  • Brand image
  • Scalability/availability
  • Identity and access management
  • Other parameters to fully integrate chatbots in their organizational structure

If correctly implemented enterprise chatbots can perform pre-defined roles and tasks to improve the business processes and activities.

Shortlisting the right chatbot

Automating repetitive and mundane work will increase the productivity, creativity, and efficiency of the organization. Evolution of chatbots will create more business opportunities for enterprises and new companies. Both SMBs and enterprises can improve their customer satisfaction with customized chatbots that help in offloading employee workload or support the various teams in the organization.

Enterprises first need to identify the type of chatbots needed for their organization to kick start their digital transformation. Depending on their requirements, there are two types of chatbots.

  • Standalone applications
  • Built within the messengers

Usually chatbots associated with messengers have an edge over standalone apps. They can be downloaded and used instantly. They are even easy to build and upgrade, faster compared to apps and websites and also cost effective. You also don’t have to worry about memory space.

AI based or machine learning chatbots learn over time from past questions and answers, and evolve their response accordingly.

What’s in it for enterprises?

There are some universal benefits that businesses in any industry or vertical can benefit from.

Streamlining your IT processes

A variety of business processes across your departments can be streamlined using chatbots. Your employees’ mundane, repetitive but essential tasks can be taken up by the chatbots, giving more time for revenue generating activities. For instance, they can be tasked with follow ups with clients or answering the FAQs by customers.

Act as personal assistants

Chatbots are a great help for the time constrained employees to manage, schedule, or cancel their meetings, setting alarms and other tasks. Context sensitive digital assistants help in organizing their daily routine by understanding the context, behaviors and patterns and suggesting recommendations.

24/7 customer support

Customer expectation is high with them demanding instant and quick resolution for their concerns and problems. Enterprise chatbot solutions offer a cost effective 24/7 customer services for you. Advancements in AI, machine learning and natural language processing (NLP) can allow them to understand the context, usage of slangs, and human conversation to a large extent. On a cautionary note, chatbots should easily handover the conversation to humans to avoid any unnecessary customer conflicts.

Generate business insights

The data deluge faced by the enterprises is costing them through lost insights and business opportunities. Vast data generated across the organization by employees, customers and business processes cannot be completely analyzed, and it leaves data gaps. Leveraging chatbots for processing and analyzing the stored data can result in identifying potential problem areas and take preemptive actions to mitigate the risks.

Reduce Opex & Capex costs

Enterprise chatbots are one-time investments, where you pay only for the chatbot, train it and its forever yours. No monthly payrolls, or sick leaves. You have a 24/7 virtual employee managing your routine and repetitive tasks.

Increase efficiency and productivity

The end result of all the above points is increased productivity. By training your employees about the services and products, a chatbot solution helps your employees to tackle the generic queries from customers. Thus, ending the time-consuming customer facing tasks and helping in the sales funnel.

In conclusion, chatbots are changing the working dynamics of enterprises. The best way to ensure a satisfied customer experience is to build bots that act without being supervised and offer the best solutions to their problems. With new advancements like AI, NLP and Machine Learning, it’s safe to say that chatbots are the future of enterprises.

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8 Ways AI Will Impact Healthcare

Posted on by ZIF

Artificial Intelligence (AI) is still a layered subject that’s both exciting and scary to say the least. Given the new information being discovered each day, people are still nervous when it comes to letting AI handle their personal data (fears of security, privacy issues etc.). But they are comfortable with doctors and physicians using AI in healthcare for providing accurate and precise medical treatments and information.

This implies a growing acceptance of the impersonal AI in healthcare, where the physical and personal contact between the caregivers and patients is high. The myriad and increasingly mainstream applications of AI in healthcare are propelling this strong and growing acceptance.

Such openness to AI is vital for healthcare companies, as it empowers the patients and caregivers to gain valuable insights from the data collected and act on them accordingly. AI can analyze loads of medical data and identify patterns to detect any deviations in the individual patient’s behavior and suggest treatment plans / changes. It can sort through assist doctors to improve the accuracy of diagnosis and help in correct treatment.

This AI aided healthcare is not only beneficial to the patients, but also healthcare companies can save time and money performing basic, non-patient care activities (like writing chart notes and prescriptions, etc.) so that caregivers have more time to spend with people.

Research shows that amongst the largest sources of savings are robot-assisted surgery ($40 billion in savings), virtual nursing assistants ($20 billion) and administrative workflow assistance ($18 billion).

AI, Healthcare, and Interconnection.

The bridge between AI and healthcare can only function and give value if the interconnection is smooth and inter-operable. That’s because AI is highly data driven requiring a secure, instant, and low latency connectivity among the multitude data sources between the users and cloud applications.

Given the multi-tenant cloud architecture and the still existing traditional healthcare IT infrastructures, GAVS Technologies enables healthcare providers to easily migrate to the new AI enabled digital infrastructure.
Cost, transparency, and compliance with the various healthcare regulatory bodies are the biggest challenges today for healthcare institutions. With the GDPR already in effect, requiring data protection for all the collected data and its correct usage becoming mandatory, it’s vital for them to have a clear road map for their business strategies involving AI.

Here are eight ways that highlight the technologies and areas of the healthcare industry that are most likely to see a major impact from artificial intelligence.

• Brain-computer interfaces (BCI) backed by artificial intelligence can help restore the patients’ fundamental experiences of speech, movement and meaningful interaction with people and their environments, lost due to neurological diseases and trauma to the nervous system. BCI could drastically improve quality of life for patients with ALS, strokes, or locked-in syndrome, as well as the 500,000 people worldwide who experience spinal cord injuries every year.

• Artificial intelligence will enable the next generation of radiology tools that are accurate and detailed enough to replace the need for tissue samples in some cases. AI is helping to enable “virtual biopsies” and advance the innovative field of radiomics, which focuses on harnessing image-based algorithms to characterize the phenotypes and genetic properties of tumors.

• AI could help mitigate the shortages of trained healthcare providers, including ultrasound technicians and radiologists which can significantly limit access to life-saving care in developing nations around the world. This severe deficit of qualified clinical staff can be overcome by AI taking over some of the diagnostic duties typically allocated to humans.

• Electronic Health Records (EHR) have played an instrumental role in the healthcare industry’s journey towards digitalization, but this has brought along with cognitive overload, endless documentation, and user burnout. EHR developers are now using AI to create more intuitive interfaces and automate some of the routine processes that consume so much of a user’s time like clinical documentation, order entry, and sorting through their inbox mail.

• Smart devices using artificial intelligence to enhance the ability to identify patient deterioration or sense the development of complications can significantly improve outcomes and may reduce costs related to hospital-acquired condition penalties.

• Immunotherapy (using the body’s own immune system to attack malignancies) is one of best cancer treatments available now. But oncologists still do not have a precise and reliable method for identifying which patients will benefit from this option. AI and Machine learning algorithms and its ability to synthesize highly complex datasets may be able to illuminate new options for targeting therapies to an individual’s unique genetic makeup.

• AI to assimilate the health-related data generated through wearables and personal devices for better monitoring and extracting actionable insights from this large and varied data source.

• Using smartphones which have built-in AI software and hardware to collect images of eyes, skin lesions, wounds, infections, medications, or other subjects is an important supplement to clinical quality imaging especially in under-served populations or developing nations where there is a shortage of specialists while reducing the time-to-diagnosis for certain complaints. Dermatology and ophthalmology are early beneficiaries of this trend.

• Leveraging AI for clinical decision support, risk scoring, and early alerting are some of the most promising areas of development for this revolutionary approach to data analysis.

• AI allow those in training to go through naturalistic simulations in a way that simple computer-driven algorithms cannot. The advent of natural speech and the ability of an AI computer to draw instantly on a large database of scenarios, means the response to questions, decisions or advice from a trainee can be challenging and the AI training programme can learn from previous responses from the trainee.

Contact GAVS Technologies to know more about how AI will impact Healthcare here at https://www.gavstech.com/reaching-us/

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Pivotal Role of AI and Machine Learning in Industry 4.0 and Manufacturing

Posted on by ZIF

Industry 4.0 is a name given to the current trend of automation and data exchange in manufacturing technologies. It includes cyber-physical systems, the Internet of things, cloud computing and cognitive computing.Industry 4.0 is commonly referred to as the fourthindustrial revolution.

Industry 4.0 is the paving the path for digitization of the manufacturing sector, where artificial intelligence (AI) and machine-learning based systems are not only changing the ways we interact with information and computers but also revolutionizing it.

Compelling reasons for most companies to shift towards Industry 4.0 and automate manufacturing include;

  • Increase productivity
  • Minimize human / manual errors
  • Optimize production costs
  • Focus human efforts on non-repetitive tasks to improve efficiency

Manufacturing is now being driven by effective data management and AI that will decide its future. The more data sets computers are fed, the more they can observe trends, learn and make decisions that benefit the manufacturing organization. This automation will help to predict failures more accurately, predict workloads, detect and anticipate problems to achieve Zero Incidence.

GAVS’ proprietary AIOps based TechOps platform – Zero Incident Framework TM (ZIF) can successfully integrate AI and machine learning into the workflow allowing manufacturers to build robust technology foundations.

To maximize the many opportunities presented by Industry 4.0, manufacturers need to build a system with the entire production process in mind as it requires collaboration across the entire supply chain cycle.

Top ways in which ZIF’s expertise in AI and ML are revolutionizing manufacturing sector:

  • Asset management, supply chain management and inventory management are the dominant areas of artificial intelligence, machine learning and IoT adoption in manufacturing today. Combining these emerging technologies, they can improve asset tracking accuracy, supply chain visibility, and inventory optimization.
  • Improve predictive maintenance through better adoption of ML techniques like analytics, Machine Intelligence driven processes and quality optimization.
  • Reduce supply chain forecasting errors and reduce lost sales to increase better product availability.
  • Real time monitoring of the operational loads on the production floor helps in providing insights into the production schedule performances.
  • Achieve significant reduction in test and calibration time via accurate prediction of calibration and test results using machine learning.
  • Combining ML and Overall Equipment Effectiveness (OEE), manufacturers can improve yield rates, preventative maintenance accuracy and workloads by the assets. OEE is a universally used metric in manufacturing as it combines availability, performance, and quality, defining production effectiveness.
  • Improving the accuracy of detecting costs of performance degradation across multiple manufacturing scenarios that reduces costs by 50% or more.

Direct benefits of Machine Learning and AI for Manufacturing

The introduction of AI and Machine Learning to industry 4.0 represents a big change for manufacturing companies that can open new business opportunities and result in advantages like efficiency improvements among others.

  • Cost reduction through Predictive Maintenance that leads to less maintenance activity, which means lower labor costs, reduced inventory and materials wastage.
  • Predicting Remaining Useful Life (RUL): Keeping tabs on the behavior of machines and equipment leads to creating conditions that improve performance while maintaining machine health. By predicting RUL, it reduces the scenarios which causes unplanned downtime.
  • Improved supply chain management through efficient inventory management and a well monitored and synchronized production flow.
  • Autonomous equipment and vehicles: Use of autonomous cranes and trucks to streamline operations as they accept containers from transport vehicles, ships, trucks etc.
  • Better Quality Control with actionable insights to constantly raise product quality.
  • Improved human-machine collaboration while improving employee safety conditions and boosting overall efficiency.
  • Consumer-focused manufacturing: Being able to respond quickly to changes in the market demand.

Touch base with GAVS AI experts here: https://www.gavstech.com/reaching-us/ and see how we can help you drive your manufacturing operation towards Industry 4.0.