ZIF for Service Desk
Evolve your current Service Desk Operations to a New-Age Digital Service Desk
AIOps-based Predictive and Prescriptive Analytics Platform
Enhances service desk productivity and enables quicker decision making. A unified dashboard provides ticket metrics such as Estimated Time to Complete, Sentiment Analytics and Recommended Resolutions for tickets.
AI-based Voice Assistants and Chatbots
Provide consistent customer experience and reduce workload of service desk personnel with on-the-spot responses and automation of mundane tasks, effectively reducing ticket volume, wait time and the service metric Mean Time to Resolve.
Social Media Integration
Integrates multiple experience channels for users to interface with their support teams, like Workplace by Facebook & WhatsApp.
Improves productivity by automating process workflows through intuitive activity-based tools and triggers automation of tasks through user events or the virtual supervisor. 200+ plug and play workflows for service desk and incident management.
Machine Learning algorithms aid initial triaging, priority assignment and auto-rerouting of tickets to appropriate support groups.
- Faster remediation and services through the use of automation and the virtual supervisor
- Transparency in resolution
- Seamless integration with existing service desk tools
- New-age user experience enabled through integration of social media with traditional channels
- Decreased end user incidents by leveraging AIOps platform