ZIF for Service Desk
Evolve your current Service Desk Operations to a New-Age Digital Service Desk
AIOps based Analytics Platform
Enhances service desk productivity and enables quicker decision making. A unified dashboard provides ticket metrics such as Estimated Time to Complete and a virtual agent for auto triaging.
AI based Voice Assistance
Reduces workload of service desk personnel with on the spot response and automation of mundane tasks, effectively reducing the wait time and mean time to resolve.
Reduces ticket volume and offers a uniform customer experience
Social Media Integration
Integrates multiple experience channels for users to interface with their support teams – e.g. WorkplacebyFacebook, WhatsApp, etc.
Improves productivity by automating process workflows through intuitive activity-based tools and triggers automation of tasks through user events or the virtual supervisor
- Faster remediation and services through the use of automation and the virtual supervisor
- Transparency in resolution
- Seamless integration with existing service desk tools
- New-age user experience enabled through integration of social media with traditional channels
- Decreased end user incidents by leveraging AIOps platform