Remote working needs no introduction in the current scenario. Many business organizations were forced to follow the remote working culture when the COVID pandemic spread across the world. To date, many business organizations still prefer remote work to safeguard their employees. However, business organizations must face new challenges with the spread of remote working culture. One such challenge in remote working is to make end-user devices compliant. Non-compliant end-user devices can be a threat to the security of IT infrastructure and impact service availability. Also, making your end-user devices complaint is necessary with the increasing complexity of cyber-attacks. Continue reading to know how a business organization can make their end-user devices complaint amidst the remote working culture.

Challenges with end-user devices during remote work

Corporate organizations must scale their IT infrastructures to provide better and vast services to customers. As the size of the IT infrastructure increases, organizations face issues in monitoring each element connected to IT infrastructure. In recent times, business organizations have added virtual desktop infrastructure solutions due to the remote work culture. However, by using VDI desktop virtualization software, you are allowing your employees to use business applications and resources outside the organization’s premises. It is a big challenge to monitor the activity of employees who are using virtual machines on their devices and in their homes.

Even if somehow business organizations manage to monitor the employee behavior, it is hard to monitor the customer behavior remotely. In the remote work culture, system administrators face issues in finding real-time insights about user anomalies. The biggest challenge is to make end-user devices compliant with your privacy and security policy. Endpoints are the biggest threat to any organization as they can become entry points for cyber attackers. If you are using virtual desktop infrastructure solutions, you should also find ways to make end-user devices compliant with your privacy and security policies.

By failing to make end-user devices compliant, you allow untrusted devices to use your digital channels. Also, you leave blind spots in the security of your digital products. Once a blind spot occurs in digital products, it is a free invitation to hackers. You don’t want security issues to hamper your service availability amidst the challenging times of remote working. Some other challenges that IT firms face in making end-user devices compliant amidst the WFH (Work from Home) culture are listed below:

• System administrators cannot be at the organization’s premises during the remote work culture. Also, there will be many devices using the business applications, company website, etc., from different geographic locations. In addition to that, system administrators also must monitor the employee behavior that are using their devices for company work at homes. Managing all this remotely is a headache for a system administrator. It is why system administrators are realizing the worth of real-time user monitoring tools.
• Before remote work, organizations could quickly assign an IT team for analyzing anomalous behavior on any end-user device. After adopting the remote work culture, you may have issues finding an SRE (Site Reliability Engineer) on-spot to analyze anomalous user behavior. IT teams involved in analyzing end-user device behavior find it hard to communicate and collaborate amidst the WFH culture.
• System administrators that are working with age-old monitoring tools are finding it hard to determine anomalous end-user behavior in real-time. Knowing about user anomalies after they have hampered the service availability will not help you at any cost. Age-old monitoring tools cannot monitor user behavior without any manual support. Providing manual support to monitoring tools amidst the WFH can be a challenge.
• If any non-compliant end-user device hampers your service availability via cyber-attacks, it can be hard to determine which end-user device is responsible. Hackers often pretend to be end-user for getting into your organization’s network. System administrators find it hard to find the difference between genuine users and the ones that are pretending to be end-users.

Most of these challenges have originated in the wake of WFH culture. Business organizations soon realized that they are lacking real-time user monitoring tools to make end-users more compliant. If any end-user device is not complying with your privacy or security policy, he might not be a genuine user. The lack of automation in monitoring end-user devices has also haunted IT companies. It is why many business organizations are choosing AIOps (Artificial Intelligence for IT Operations) for monitoring end-user devices.

How AIOps can help in making end-user devices more compliant?

AIOps based analytics platforms are a blessing for business organizations amidst the WFH culture. Not only do they monitor the end-user devices rigorously but also help in eliminating possible security threats. AIOps-enabled monitoring tools are perfect for organizations that are moving towards hyper-automation. The benefits of using AIOps based analytics platforms for end-user monitoring amidst the WFH culture are as follows:

• AIOps based analytics platforms will collect user data across all end-user devices. Once the user data is collected, it will perform high-end analytics to determine any outliers. By analyzing the outliers, you can know about the end-user devices that are non-compliant.
• If any user anomaly occurs, you can take proactive steps to manage it with the best AIOps products and tools available for industrial applications. With AIOps, you can quickly know which end-user device is being non-compliant.
• Even during remote work, AIOps helps IT teams with communication and collaboration when facing an IT issue. Your IT teams can respond to a user anomaly collaboratively with AIOps. AIOps-enabled real-time user monitoring tools also provide IT teams with proactive steps to deal with an end-user anomaly.
• Besides monitoring the end-user behavior, AIOps based analytics platforms can also monitor the behavior of employees who are using their devices to complete the organization’s work amidst the WFH culture.

In a nutshell

By making end-user devices more compliant, you can boost business continuity and service reliability. AIOps can help you rigorously monitor end-user devices without the manual support of system administrators or other IT professionals. Detect end-user anomalies in real-time with AIOps-enabled monitoring solutions!