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Redefining IT operations in an era of digital transformation

June 20. 2019
Redefining IT operations in an era of digital transformation

Impact of digitization

Often digitalization is wrongly interpreted as technological disruption. However, it is more of transformation of existing business and organizational processes and competencies than disruption. It is more about making enterprises more agile and people oriented, innovative and capable of leveraging opportunities.

Digital transformation is mandatory for organizations in order to survive in the era of digitalization. The primary focus of a business that is undergoing digital transformation is to improve operational efficiency, existing product revenue, customer satisfaction and profit margins. The facts and figures based on which IT operations are redefined are derived from advanced analytics which also unlocks new business insights.

What is IT operations?

The work of IT operations is to maintain an organization’s applications and IT infrastructure along with apt control and monitoring of all actions related to IT structure and services. IT operations cover IT functions apart from application programming and management.

Digitization redefining IT operations

The traditional processes, tools and technologies are undergoing rapid transformation and are getting converted into a complex set-up due to digitization. Such transformation is forcing IT operations to redefine themselves in order to sustain competition. Few of the reasons that caused redefining of IT operations due to digitization are as follows:


Automation of tools and processes enhances productivity and improve efficiency. Automation in the field of application and network monitoring tend to reduce IT operational cost as well as operative time. Through digitization, IT operations can reduce repetitive tasks and create an environment with faster resolution, increasing competencies and freeing up resources.

Adopting cloud technology

Due to digital transformation, IT operations are increasingly adopting cloud services in terms of aggregation, customization, integration, and governance.

Data analysis

Digital transformation in the arena of data analysis has ensured continuous improvement, data mining, event correlation, faster distribution and better collaboration. This enhanced data clarity and insights which in the long-run empowered IT operations with improved decision-making capabilities. With advancement in data analysis, root-cause analysis also became easy and effective.

Threat detection

Due to digitalization, a latest technology called cognitive insights boosted the process of threat detection. It reduced the challenge of IT professionals in detecting potentially malicious issues. Cyber security in the current scenario is dependent on the new age technology to work seamlessly freeing IT operations from latent threats.

Outage forecast

Digitization empowered IT operations to deal with system downtime issues. This ensured process consistency and it also made outage forecast possible which reduced the cost incurred due to unplanned outage.

Velocity, volume and variety

Digital transformation has highly impacted velocity, volume and variety of IT operations. It has incorporated speed and operational intelligence to an unimaginable extent.

Reduction of cost

IT operations could be redefined in a cost-effective manner due to digital transformation of people, processes and tools.

Customer satisfaction

Organizations are concentrating on improving their customer interaction through digital initiatives by preventing issues before customers are affected.

Competitive edge

Redefining of IT operations is essential in order to survive in an epoch of competition. The competition is not only to survive but also to continuously improve and excel which is impossible without digitalization.


IT operations can be redefined based on few digital transformation elements. They are – customer experience, operational agility, work culture, workforce enablement and digital technology integration. The best part of redefining IT operations is the change in thought process to ‘making security everyone’s job’ and sensitizing everyone across the organization through training and awareness programs.