Product
Features
Discover
Auto-Discover Applications
Benefits
- Get end-to-end visibility of enterprise application and infrastructure dependencies
- Discover all types of applications, custom and/or off-the-shelf applications on a single platform
- Understand and visualize your application performance baseline
Application-aware infrastructure view that automatically discovers all applications.
- Auto-Discovers names and maps every application including end-to-end service delivery topology
- Supports all types of applications – off-the-shelf, custom developed or composite, in every location including those delivered through a VDI solution
- Maps topology of all tiers of an application and its supporting infrastructure from layers 2 to 7, in real time
Auto-Discover Users
Benefits
- Track productivity and usage in real time
- Monitor end-user experience
- Discover unauthorized access
Real time view of all users of every application, including user groups, their access privileges, user experience and more.
- Dynamically baselines normal user experience for every application and user group, and catches anomalies quickly
- Compares real time End User Experience with their baselines and measures improvement over time
- Monitors real time user transactions through response times and throughput to accurately measure application performance
- Builds an end-user perspective of applications through endpoint agents
Real Time Dynamic Topology Mapping
Benefits
- Be aware of real-time dependency mapping changes
- Get intuitive and interactive UI
- View application workload sprawl
Complete view of entire IT landscape that auto- updates in real time when changes are detected.
- Clear visibility of all tiers of the application and its supporting infrastructure from layers 2 to 7
- Dynamic topology mapping that auto updates in real time when changes are detected
- Interactive maps that highlights the exceptions and enables drill-down to the root cause
Monitor
Full Stack Visibility
Benefits
- View the entire IT landscape health in a Single Pane of Command.
- Drill down for quick root cause analysis
Bird’s eye view of the entire stack of the IT landscape.
- Standalone infrastructure monitoring, application and application performance monitoring, URL monitoring, microservices monitoring, DB and services monitoring with custom metrics
- Built-in plugins for Outlook, Citrix, Azure and other major enterprise tools
Detect Anomalies
Benefits
- Be alerted on exceptions, latencies and deviations
- Accelerate MTTI of problem areas
Detects exceptions before they become an incident and cause any negative impact.
- Detects miniscule exceptions that tend to accumulate and result in incidents later
- Automatically detects and sorts exceptions
- Detects and prioritizes code level exceptions and failed requests for critical applications
- Detects surges in application hits and lags in application response.
Application Health Index, User Experience Index
Benefits
- Monitor and track user experience
- Monitor and track application health
- Get custom metrics that are business relevant
Customizable business relevant metrics and KPIs to keep track of your progress and IT health.
- Computes User Experience Index empirically based on real time user transactions
- Monitors application health using an Application Health Index, which is composed of 10 different parameters selected to quantify the holistic health of the application
- Traces user journeys with a single click
Analyze
Ingestion and Correlation of Diverse Data
Benefits
- Bridge siloes across the IT landscape
- Identify dependencies and relationships across towers
- Increase productivity and efficiency through actionable insights
Applies Advanced Intelligent Incident Analytics (AIIA) to uncover valuable insights.
- Analyzes a wide variety of heterogenous data sets from different data sources
- Processes petabytes of data in seconds
- Uses historical and real time data to detect patterns
- Identifies usage patterns, user behaviour and end user sentiments using natural language processing and text analytics
Noise Nullification
Benefits
- Reduce response time
- Reduce probability of missing a critical alert by 90%
- Reduce Mean-Time-To-Resolution and event-to-incident ratio
Eliminates duplicate incidents, false positives and any alerts that are insignificant.
- Filters up to 99.9% of noise
- Correlates related alerts and sorts events using deep learning techniques
- Identifies significant alerts and sorts them based on criticality and business priority
- Eliminates false positives with reinforcement learning techniques
Accelerated Root Cause Analysis
Benefits
- Gather contextual knowledge beyond problem solving
- Develop knowledge base for future planning
- Eliminate ‘blame storming’ sessions
Identifies root causes of incidents even when they are driven by events that cross siloes
- Isolates the 20% of the assets that contribute to 80% of the problems through infrastructure heat maps
- Identifies the real root cause of incidents by differentiating between correlation and causality
- Back tracks interactive user journeys and data flows to pinpoint exactly where the problem occurred
Predict
Forecast Capacity Needs
Benefits
- Reduced manual efforts
- Reduced errors
- Reduced cost of operations
Predicts ticket volumes, spikes and resource utilization levels up to a year in advance.
- Provides accurate resource utilization and usage predictions
- Dynamically orchestrates virtual infrastructure, with minimal manual intervention, on an on-demand basis
Forecast Incident Volume
Benefits
- Optimized staffing
- Proactive IT Operations
Predicts incident volumes and usage pattern for up to a year.
- Predicts when bandwidth, storage and application hits are most likely to spike or exceed capacity
- Predicts exactly when a warning would manifest into a problem and suggests possible corrective actions
Detect Potential Failures
Benefits
- Drives towards zero outage
- Proactive IT operations
- User Experience
Advanced Intelligent Incident Analytics (AIIA) enable identification of patterns and situations that precede an outage.
- Forecasts exactly when you’ll exceed capacity and face spikes, then takes preventive actions accordingly
- Identifies problems even when they originate elsewhere – e.g. a change implemented in the network can cause the application to fail
- Uses AI logic that learn through outages and similar problems to identify the conditions leading to an outage well in advance
Remediate
Capacity Orchestration
Benefits
- Elastic capacity orchestration
- No performance degradation
- Reduced efforts
Optimizes infrastructure based on usage, saves resources and accelerates processes.
- Dynamically creates Virtual Machines based on requirement, accelerating cycle times
- Enables users to augment disk / memory / network capacity as required, eliminating overhead time in requests and approvals
- Assigns access rights, permissions and privileges for users and groups appropriately
One-Click Auto-Remediation
Benefits
- Reduced cost of operations
- Reduced errors
- Reduced incidents
Automates any workflow that has a logical procedure, relieving engineers of routine tasks.
- Automates runbooks, service actions, and standard operating procedures using 500+ pre-defined workflows,
- Automates validation, communication to users, reporting and other ITIL procedures
- Automates workflows completely, or adds manual interventions and defined checkpoints at critical junctures in workflows
- Enables the same workforce to address a 30% higher ticket volume
Virtual Engineer
Benefits
- Enhanced User Experience
- Reduced cost of operations
Enables faster resolution of simple and common issues by providing 24/7/365 support
- Auto-triages tickets and assigns them to the most suitable engineer
- Guides users with common issues using Interactive chats with zero wait time
