In this digital era, companies rely on technology for almost everything. Without its IT infrastructure, a company might fail to extend its services to customers. Employees are the backbone of a company, and they should be satisfied with digital tools. No matter how advanced technology a company uses, the employees are the ones to use it. It is why companies take DEX (Digital Employee Experience) seriously. DEX is about supervising how employees interact with the digital tools and technology elements within the IT infrastructure.
When employees are satisfied with the technology stacks or find them supportive, they perform to their fullest potential. When employees have bad digital experiences, they might not feel satisfied. As a result, they might even resign as the technologies might feel like a burden. Read on to understand how the best AIOps Software and processes can help a company improve the digital employee experience in a hybrid workplace.
Understanding the challenges with DEX management?
Why do companies need AIOps-led tools to boost digital employee experience in a hybrid workplace? It is because the traditional tools failed to boost DEX in a hybrid workplace. Before getting to the best AIOps tools, let us understand the challenges faced by companies with DEX in a hybrid workplace:
- Industry leaders are finding it hard to monitor the employee experience across different devices. Besides the number of devices, companies are also connecting to remote networks. Since employees have started working from home, monitoring the digital experience has become more complex. Due to the rise of hybrid work culture, employees might use the network at a satellite office or a household network. Monitoring networks outside of company premises is a challenge for CTOs.
- Monitoring all endpoints and networks is a must for companies looking to DEX. However, the size of telemetry data has increased due to a greater number of endpoints. As companies are expanding their IT infrastructures, the size of the telemetry data will increase. However, much of the telemetry data is just noise. Companies are having a hard time processing meaningful insights from vast amounts of telemetry data. Without generating insights from the telemetry data, companies might never know about the performance issues. As a result, the digital employee experience and service availabilitygets impacted.
- There might be several issues that hamper the technology experience within the organisation. IT support teams are already laden with responsibilities, and companies expect them to do more. How can support teams fix IT incidents proactively without the right tools? Since the volume of service requests from employees has increased, IT teams are finding it hard to process. Fixing issues that hamper technology experience proactively is a real challenge for support teams. In a hybrid workplace, IT support teams receive service requests from remote employees. If remote employees aren’t provided with a solution, they might fail to uplift service availability.
- Companies are failing to provide a feeling of inclusion to remote employees. Often, remote employees feel like no one is listening to their grievances. Providing remote employees with virtual machines is not the only responsibility of an organisation. A company has to ensure that remote employees are included and listened to. When no one solves service requests to remote employees, they might lose interest. Remote employees might even decide to switch jobs due to poor technology experience.
As you can see, numerous challenges prevent companies from boosting DEX. Traditional DEX platforms have failed to solve the aforementioned challenges. After the COVID pandemic, the demand for a hybrid workplace has increased. Companies need to change their DEX management approach and switch to AIOps. Let us discuss how AIOps-led platforms help companies boost technology experience and service availability.
How do AIOps-led platforms and processes boost DEX in a hybrid workplace?
Some ways in which AIOps-led platforms are perfect for improving DEX in a hybrid workplace are as follows:
A single view of the IT landscape
As discussed above, companies are having a hard time collecting telemetry data from different sources. In a hybrid workplace, employees might be anywhere around the world. It does not mean the company will ignore remote employees and not monitor the digital experience. With the help of AIOps-led platforms, companies can collect telemetry data from remote endpoints. Also, the entire telemetry data will be displayed at a central point. The best AIOps platforms will act as a single point of view for the CTOs. They can know the state of the entire IT infrastructure from a central point. Any problem faced by remote employees while interacting with digital tools will be known to the company.
Analysing telemetry data
Collecting telemetry data from remote endpoints is not the only job. You need to know the common issues faced by remote employees while interacting with digital tools. For doing so, you need to separate noise from the telemetry data and focus on data segments that represent performance issues. For example, a remote employee might not face performance issues with virtual machines at all times. Since telemetry data is collected at all times, it is hard to separate instances when there was a performance issue with the virtual machine. The best AIOps platforms will decrease the manual burden to separate noise from telemetry data. An AIOps-led platform will automatically find outliers in the performance data.
Proactive incident detection and resolution
Most companies wait for employees to report a service issue. After the employee reports a service issue, IT support teams try to find the root cause of the performance issues. As a result, much time is wasted, and business continuity is at risk. With AIOps-led platforms, you don’t have to wait for employees to report bad experiences. AIOps will determine bad technology experiences in real time, thus allowing support teams to be proactive. Since AIOps-led platforms perform event correlation, they might predict a performance issue. On top of all these things, AIOps-led platforms will also provide support teams with the root cause of a bad technology experience. Start using the best AIOps Software and tools to improve digital employee experience and employee satisfaction rate!