- Accelerate incident response with enhanced visibility across infrastructure, intelligent root cause analysis, predictive analytics and automated remediation
- System performance related incidents can be brought down to a tenth of current levels
May 24, 2022: NTT Ltd. In India announced its association with GAVS to enhance its Infrastructure Managed Services (IMS) with the AI based Technology Operations, Zero Incident FrameworkTM (ZIFTM) platform. With this NTT aims to delight its customers by introducing higher levels of Service Assurance, Service Reliability, and Observability to the IT infrastructure with the adoption of AIOps.
The advanced AI based platform efficiently, effectively, and accurately provides end-to-end support in operations management with its increasing complexity and tool proliferation. Using AI & ML it generates accelerated actionable insights through agnostic data source ingestion. The platform ingests data, performs agentless auto discovery, correlates the ingested data and then maps the topology of the entire technology landscape, and finally identifies the root cause of all events and incidents. It also computes dynamic thresholds for different monitored parameters in the infrastructure by observing system behaviors and anomalies. Its ability to predict failures through predictive analytics helps in prevention of incidents.
Its core value comes from the contextual analysis of how each piece of monitoring data correlates to all other data collected from various sources like events, logs and other tools. The enhanced visibility, intelligent root cause determination, predictive analytics, and automated remediation will help enterprises make faster decisions, and by leveraging this platform, could achieve 10 times the reduction in the number of system performance-related incidents. Furthermore, it reduces the noise, event pollution, and number of false positives, in addition to streamlining operations for event processing, incident management, and accelerated incident investigation.
Sharad Sanghi, Managing Director, NTT Ltd., India, said, “We like to stay ahead of the curve and keep bringing innovative solutions to our customers. Through AIOps, we want to modernize managed services and add significant value to our customers. Digital transformation journeys demand a switch to AIOps. Hence, we decided to find the best solution for our customers that can act intelligently and robustly to meet our scaling demands.
Balaji Uppili, COO, GAVS technologies, said, “We have built ZIFTM with a vision and NTT choosing ZIFTM bolsters our belief. In NTT, we have found a partner with years of experience, reach, and a deep understanding of managed services space. NTT will only add to the innovativeness of ZIFTM. Working with NTT and its customers, we look forward to making AIOps easy and effective in the coming time.”
NTT Ltd. is a leading, global technology services company. To help our clients achieve their digital transformation goals, we use our global capabilities, expertise, and full-stack technology services delivered through our integrated services platform. As their long-term strategic partner, we help them enhance customer and employee experience, transform their cloud strategy, modernize their networks and strengthen their cybersecurity. And across their transformation priorities, we automate their business processes and IT, drawing insights and analytics from their core business data. As a global ICT provider, we employ more than 50,000 people across 57 countries, trading in 73 countries and delivering services in over 200 countries and regions. Together we enable the connected future.
Visit us at services.global.ntt
About GAVS and ZIFTM
GAVS Technologies (GAVS) is a global IT services provider with focus on AI-led Managed Services and Digital Transformation. GAVS’ AIOps platform, Zero Incident FrameworkTM (ZIFTM), enables proactive detection and remediation of incidents and increases uptime, helping organizations drive towards a Zero Incident EnterpriseTM. ZIFTM, an on-premise and SaaS solution, enables IT deliver high performing systems with end to end visibility that helps manage and optimize resources and assets, and drives value for businesses. GAVS has transformed IT Enterprise delivery through ZIFTM’s Discover, Monitor, Analyze, Predict, and Remediate modules, to optimize IT infrastructure performance, prevent data disasters and enhance business services continuity.