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The corporate landscape has completely changed in 2022. With the rise of next-gen technologies, enterprises are undergoing digital transformation. There are many examples of digital transformation around you. For example, enterprises aren’t considering on-premise databases in 2022. They are more interested in cloud-based databases that can be scaled easily. With the help of technological solutions, software systems, and electronic devices, enterprises are boosting their productivity. Do you also want your company to undergo digital transformation in 2022? For doing so, you might have to look for managed IT services. Read on to understand how an MSP can help an enterprise move toward digital transformation.

What exactly is digital transformation?

Before knowing an MSP’s role, you should clearly understand the term ‘digital transformation’. When business operations heavily rely on digital technologies, the company is said to have digitally transformed. Digital technologies are also used to meet customer expectations. When digital technologies are part of the company’s culture and everyday process, the company is said to be digitally transformed. Digital technologies offer agility to a business and help it compete with other businesses. Considering the current landscape of businesses, digital transformation is a must for a company. Let us now understand an MSP’s role in digitally transforming a business.

An MSPs role in digital transformation

The first thing to understand is that digital transformation is not a choice. It is more like an obligation for enterprises in today’s technological era. If companies ignore digitisation, they will be left behind in the industry. Managed IT services are a boon for enterprises undergoing digital transformation. How MSPs help their clients with digital transformation are as follows:

Shortlisting digitisation goals

What does your company want out of digital transformation? Does your company want to improve operations by undergoing digital transformation? Is the company looking to improve customer experience by undergoing digital transformation? Some companies want to optimise their workflow and workforce with the help of digital technologies. It is important to decide on the goals before taking any other action. An MSP will help you draft digitisation goals that suit your company.


Why is it important to decide on the goals before undergoing digitisation? Your company needs to decide on digitisation goals based on its expectations. Let us say your company wants to get rid of the on-premise databases and is interested in cloud enablement services. In such a situation, the goal of the company would be to completely shift to a cloud-based infrastructure. The company might be looking for cloud services from an MSP. An MSP will help you write down the expectations and the digitisation goals accordingly. For successful digital transformation, you need to have a clear strategy. A clear strategy can be formed only when you have decided on your digital transformation goals. An MSP will assess your needs and craft a digital transformation roadmap. Since the MSP must have supported several firms in the past with digital transformation, you will get expert suggestions.

Deciding budget

After the assessment is completed, a company needs to decide on the budget for digital transformation. A company needs to determine the investments and the respective budget for them. Financing options are also considered before undergoing digital transformation. Deploying new technologies, software systems, cloud services, and applications will require a definite budget. Companies might have to invest in a better network that offers an increased bandwidth capacity. Some companies might want to invest in monitoring and cybersecurity solutions. There are numerous digital transformation tools, and you need to decide which ones are suitable for your company. With MSPs support, you can get the budget right for the digital transformation.

Incorporating new-age technologies

Traditional IT tools might be deployed without the support of MSPs. However, companies struggle to adopt new-age technologies on a wide scale without support from MSPs. Managed IT services will help a company benefit from next-gen technologies like AI, ML, RPA, and IoT and can help to incorporate cloud enablement services. Let us say a company wants to automate the network monitoring process. In such a situation, the company might not know where to begin. On the other hand, an MSP will help the company get the right tools to automate the network monitoring process. Usually, an MSP will recommend an AIOps-led monitoring solution for 24*7 network monitoring. With an AIOps-led solution, the company will not need IT teams to monitor the IT network throughout the day.


AIOps-led solutions can do much more than monitor the IT network. With the help of AIOps-led solutions, an enterprise can automate event correlation, cybersecurity, root cause analysis, data collection, data organisation, data analysis, and other processes. AIOps is a single technology under the umbrella of next-gen technologies. Many other technologies can benefit enterprises in this data-driven era. In-house CIOs and CTOs of an organisation might not know how to deploy next-gen technologies. With MSPs’ support, enterprises can move towards hyper-automation by adopting next-gen technologies.

Post-transformation support

Do MSPs only help with digital transformation? Well, an MSP will support you before and after the digital transformation. After digital transformation, an MSP helps its clients with technical glitches, incidents, and cyberattacks. Let us say a company invested heavily in digital transformation and is now satisfied. After the digital transformation, the company started experiencing IT incidents that hamper service availability. In such a situation, the partner MSP will try to fix IT incidents and prevent the company from downtime. The technical support offered by Managed IT services includes fixing IT incidents and preventing system outages. MSPs will remotely monitor the IT infrastructure of their client and deploy IT teams to fix any incidents.


Enterprises are prone to cyberattacks in today’s data-driven era. It is why a company requires support from MSPs more than ever. In-house cybersecurity employees might not be qualified to deal with sophisticated attacks. For example, an enterprise might face an AI-led attack, which cannot be understood. In such a situation, the company needs external support, and an MSP can offer it. The idea is to remove system errors, outage issues, and anything that might hamper service availability. Undergo digital transformation easily with the help of an MSP in 2022!

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