The Telcom industry provides telephone and data communication services. Therefore, it deals with several data networks. These networks need to be automated and optimized for improved functionality. This is possible through the adoption of AIOps (Artificial intelligence for IT operations). But, since it is a fairly new technology, the implementation of AIOps is still not quite easy in the Telcom industry.
Challenges of Implementing AIOps in Telcom
The Telcom industry is not new to using technology. For a long time, companies have been relying on voice-activated systems that work on verbal commands. However, technology is evolving and recently there has been a growth of AIOps solutions in all industries. The Telcom industry too has seen the effects of AIOps assistance. But there are certain challenges that Telcom companies face when it comes to adopting AIOps for all aspects of the enterprise. Following are a few of these difficulties that the industry as a whole is dealing with.
- Shift from Manual Systems to Automated Processes
The first challenge that the Telcom industry faces in adopting AIOps solutions is not being able to shift easily from the existing systems to newer ones. Most existing business models are based on manual labor and the human workforce is central to all the processes. Therefore, it can be tedious to facilitate a shift from this to automated networks or Cloud-based systems. The reason for this challenge is the fear that newer technological solutions will replace the human workforce. However, that is not so. AIOps solutions are focused on streamlining and optimizing systems so that less human intervention is necessary. This will not only save time and revenue but also reduce errors. Adoption of AIOps in the Telcom industry will also free up the workforce, allowing employees to focus on other crucial aspects of the business processes.
- Adoption of AIOps Across the Enterprise
While the adoption and implementation of AIOps can largely benefit the Telcom industry, it cannot do so if it is limited to one aspect of a particular business enterprise. The positive impact of AIOps solutions can only be noticed if these solutions are used throughout the infrastructure. Most Telcom businesses implement AIOps tools in the communications aspect of the enterprise. However, despite it being the most important aspect, just optimizing and securing communication channels will not provide benefits. AIOps solutions can also be adopted in the IT infrastructure and used for the analysis and management of networks. If these solutions are adopted across the business and if all teams are utilizing the tools, then the overall performance of critical applications will be enhanced.
- Corporate Strategic Goals
Most of the time, businesses will only adopt new technology or solutions if they serve a particular goal. For the Telcom industry, the adoption of AIOps solutions will lead to secure communications and optimized networks. However, the strategists and decision-makers at the top level of a business need to realize the long-term benefits of AIOps digital transformation solutions. This often proves to be a challenge. It is easier to look at the benefits of AIOps in one aspect and then facilitate the use of machine learning and algorithms in that area. But, the heads of the business need to look towards certain corporate strategic goals. Since AIOps is still fairly new, it is difficult to understand exactly how beneficial it will be and thus there is a certain degree of risk. But Telcom corporates may need to entertain this risk and bet on the benefits of AIOps solutions to adopt the technology and make it work.
- Adoption of AIOps by Employees and Clients
As mentioned above, those in charge of crucial decisions and strategies often fail to realize the potential that AIOps has for the Telcom industry. The process of adoption, implementing, and trusting new technology like AIOps is time-consuming, particularly because its impacts are not clear to the employees or clients. If the clients recognize the potential that AIOps solutions have in securing and improving the efficiency of communications channels and networks, they will more likely use the services of the company. However, before this can happen, the employees need to be willing to try and utilize the AIOps tools in every business process within the Telcom industry. While all processes and networks do not need to be automated or optimized, the industry must collectively recognize the increase in efficiency and accessibility that AIOps solutions bring to Telcom. However, this entire procedure of implementing AIOps can be challenging.
How Can Telcom Overcome the Challenges?
The challenges that the Telcos face are significant, but not impossible to overcome. Through the diligent use of AIOps and testing of solutions, the industry can move forward and implement this new form of technology to get the best outcomes.
- Proper Leveraging of Data
The Telcom industry deals with an excess of data. This data is available through the communication networks. AIOps solutions primarily work by collecting and analyzing available data and therefore, can have a huge impact on any Telcom business that adopts the technology. Since one of the challenges is the inability to apply AIOps tools to all aspects of the business, the data available in all parts of the business needs to be leveraged. If it is possible to collect and analyze that data, then AIOps solutions can be implemented across the enterprise.
- Spread of Knowledge Regarding AIOps Solutions
The industry faces numerous challenges in shifting from existing systems to multi-cloud systems. These challenges can be overcome if all teams are made aware of the benefits of the newer systems and how they will enable them to manage other critical processes, without compromising the efficiency of the networks and applications. Before the use of Cloud enablement services, it is important to provide the necessary knowledge to all employees regarding the use of AIOps solutions in the Telcom space. If they understand how to adopt and implement these applications, they will be more open to using the technology in different parts of the business.
- Work with Clients for Better Outcomes
Existing and potential clients are critical to business growth across industries. Therefore, it is important to let them know how the adoption of AIOps solutions will affect services. If one can utilize the best AIOps platforms software, and provide optimized, safe, and efficient communication networks, clients will rely on the company. This will help to overcome the challenge of not being able to determine long-term benefits.
AIOps solutions primarily offer IT automation with AI and help to optimize the entire infrastructure. In the Telcom industry, these solutions can also create self-healing networks that do not need human intervention to run smoothly and offer efficient service to clients.