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New-age Service Desk for a Public Relations Firm

New-age Service Desk for a Public Relations Firm

Challenges

Solution Components

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Omni-channel for ease of ticket creation

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User self-help portal for quick, anytime anywhere access

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Workflow automation

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Integrated view of ticket queue on a single dashboard

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AI-led analytics, predictions, auto-triaging, self-remediation

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Heatmaps to highlight problem areas, recurring incident categories

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Real-time UX monitoring through User Experience Index (UEI)

Benefits

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