Business Transformation with ZIFTM for Leading Mortgage Service Provider in the U.S.
Challenges
Infrastucture
Siloed IT infrastructure systems and operations
Technologies
Fragmented tools & technologies across IT landscape
Lack of Visibility
Lack of 360o visibility into the IT environment
Inefficient IT operations
Reduced business service availability and increased costs of IT operations
Solution Components
ZIF Command Center (ZCC) to centrally monitor & manage infrastructure, applications, & network services, and to proactively remediate incidents
Integration of ZIF with existing ITSM tool (ServiceNow) & monitoring tools like New Relic, Foglight, FireScope, vCenter, Nutanix Prism, SolarWinds, Cisco Meraki, etc.
AI-driven event correlation and predictive analytics for precise root cause analyses (RCA) by intelligent aggregation and correlation of events, logs, alerts from multiple platforms, databases & business applications
AI-driven event correlation and predictive analytics for proactive determination of application availability, forecasting of potential failures & performance degradation
‘Management’ dashboard to monitor applications and infrastructure across locations
Benefits
L1 / L2 Incidents
Faster response & resolution to L1/L2 incidents
Prediction & Proactive Remediation
Drastic reduction in critical incidents through prediction and proactive remediation
Business Service Reliability
Enhanced business service reliability by preemptive mitigation of disruptions
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