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Nowadays, most organizations are cutting down on establishment costs and focusing more on digital and hybrid workplaces. While this helps to optimize several processes and improve systems. Organizations must ensure that their employees can adjust to this transformation. AIOps (Artificial Intelligence for IT Operations) can help organizational IT to provide the best experience possible for employees starting in a digital workplace and improve business reliability.

What is Digital Employee Experience (DEX)?

Digital Employee Experience (DEX) is the overall experience an employee has with a digital workplace. DEX is usually regulated and enhanced by IT. This is not just about ensuring that employees can access the various applications and operations, or work on different devices. It extends beyond such processes and usage and involves the employees’ interactions and ability to function within a digital workplace. DEX reflects organizational ethics, company culture, and human resources.

Enhancing DEX also helps improve work conditions in a digital or hybrid workplace. However, for this enhancement to work, it is important to have the right tools. Once the workplace is completely digital, or several aspects of it are, organizations need to focus on assisting employees in getting used to the new systems. This is where artificial intelligence comes in. AI solutions such as machine learning and predictive analytics, when combined with AI-led Automation can improve employee work conditions immensely. The use of such AI tools helps to increase visibility, allowing IT to gain insights into employee requirements. AI can also help with the quick resolution of problems and the elimination of technological disruptions. This impacts productivity and efficiency, thus providing a superior Digital Employee Experience.

How Can Artificial Intelligence Enhance Digital Employee Experience (DEX)?

Digital transformation is occurring in most workplaces. But this cannot be limited to just the systems in place and must include adequate solutions for employees. Enhancing the Digital Employee Experience ensures that all employees are benefiting from technological advancements in the workplace and that their performances are not adversely affected. This is possible through the implementation of artificial intelligence.

Following are a few ways in which AI can impact and improve DEX:

  • Increasing Overall Productivity

Organizational productivity depends on various things like employee participation, system performance, usage of applications, and more. One of the most important aspects of maintaining overall productivity is ensuring that each process, whether specific or mundane, is completed on time and without error. Therefore, the implementation of IT operations management software and other AI solutions is important. These also impact DEX. For employees, the implementation of AI tools such as machine learning helps to automate mundane tasks, allowing them to focus on other critical processes that require immediate attention and intervention. Labor-intensive tasks can be automated to improve DEX and help employees be more productive. Another aspect where machine learning and other AI solutions can enhance DEX is employee interactions. With the help of artificial intelligence, organizations can help process employee processes such as onboarding and going through requests and queries, improving wait times and thus, ensuring better productivity.

  • Improving Employee Efficiency Through Conversational Bots

Conversational bots, also known as chatbots, are programs that are powered by AI and use Natural Language Processing (NLP). This helps these bots imitate human conversations, and they can be used for various purposes, including employee training sessions, onboarding sessions, and resolving employee queries. Conversational bots work with algorithms that they follow and can develop certain predictive scripts which make the interactive processes error-free. Employees can get quick responses and sessions can be completed with ease through the implementation of these chatbots. This allows employees to get issues resolved or gain access to various systems quickly and thus, they can focus more on work, which improves their efficiency.

  • Enhancing Development and Learning Initiatives Within the Organization

For an organization to grow, it needs to keep up with the times, and for that to happen, training sessions are necessary. These sessions are usually focused on development and learning and are often conducted by HR. However, it is important to ensure that the sessions benefit the employees, and for that, organizations need to understand the needs of the employees. This can be done by analyzing employee information and feedback data on various aspects of the business. Other data that can be analyzed includes learning patterns based on other training sessions. The application of predictive analytics helps to gain insights into the requirements of employees for holistic development and enhances DEX greatly.


DEX includes the holistic approach of an organization toward employee integration. The use of AI will not only increase efficiency and service availability but also help digital and hybrid workplaces, improve cybersecurity and compliance services, optimize mission-critical processes, and business reliability, thus allowing employees to achieve high-performance levels. Thus, AI-enhanced DEX will become integral to the digital transformation process of organizations.

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