In today’s fast-paced digital landscape, providing a seamless and personalized digital experience has become increasingly important for businesses across all industries. However, with the proliferation of different digital channels and the complexity of endpoint and infrastructure operations, achieving this goal can be challenging. This is where the ZIF Dx comes in – a powerful digital transformation platform designed to help businesses overcome critical challenges in digital experience, endpoint monitoring, and infra monitoring. In this case study, we will explore how ZIF^TM addressed these challenges for a leading printing and communications company, and the resulting improvements in operational efficiency, customer experience, and competitive advantage.

Client Overview

The Client is a global communications company that provides integrated communication solutions to a wide range of clients across multiple industries. Headquartered in Chicago, Illinois, the client company operates in more than 30 countries, employing over 40,000 people worldwide.

This case study will examine how client addressed their Digital experience and Endpoint monitoring challenges by deploying ZIF Dx.

Challenges

• Difficulty in providing a seamless digital experience to customers across different channels.

• Inconsistent user experience across multiple touchpoints, leading to customer frustration and churn.

• Inability to personalize digital experiences for individual customers due to a lack of integrated data and analytics tools.

• Difficulty in monitoring endpoints and ensuring a secure and stable environment for business operations.

• The company operates in a highly regulated industry with strict data security requirements, requiring constant monitoring of endpoints to ensure compliance.

• The client’s printing and communications services require high availability, making it critical to identify and resolve end-point issues proactively before they cause significant business impact.

• The dispersed nature of the client’s global operations made it challenging to maintain consistent infrastructure monitoring and management practices.

• It had 1500 existing VDI in 5 locations, where optimization and scalability were a challenge along with inconsistent performance in audio and video in the endpoint devices. Standardization was a challenge for them.

Real-World Use Cases: ZIF Dx in Action

a. Solution Highlights

• Implementation of Digital Experience platform ZIF Dx for customized and seamless digital experience.

• ZIF™ detects compliance deviations by detecting unauthorized software, missing software, USB enabled devices.

• It also detects brewing issues like high resource utilization, high temperature, battery issues, process issues, etc., which helps in preventing incidents.

• Real-time UX monitoring through User Experience Index (UEI).

• Enhances User Experience by reducing MTTR (Mean time to resolve) for incidents that occur on end-point devices.

• ZIF™ discovers vulnerabilities by detecting new and unauthorized communication to new nodes from an endpoint, huge file transfer (using TJM).

• ZIF™ does troubleshooting and resolves issues without requiring/waiting for users’ involvement, using the interactive remote console.

• AI-led analytics, predictions, auto-triaging, self-remediation.

• Predicts the Incidents in advance on endpoint devices.

• Implementation of ZIF Dx has been a boon for VDI and it helped streamline their endpoint device management. It helped achieve standardization and provided better performance experience.

b. Outcomes

• Reduction of incidents by 45%

• 50% increase in the User Experience Index

• 50% reduction of the resolution time for the Operations team. Due to the reduced manual tasks, the IT staffs could focus on higher value tasks.

• Improved Profitability due to the Increased Customer Satisfaction

• Reduced downtime by 30% and improved productivity through proactive detection and resolution of endpoint issues.

• Improved endpoint security and compliance with industry regulations.

• Reduced Operational Costs

• ZIF^TM Dx proved to be a game-changer for the company, increasing productivity by an impressive 98% through its monitoring of VDI components

• After the implementation of ZIF Dx, the client reported savings of approximately $1.2 million annually in reduced downtime and productivity losses. The IT incident response time observed a reduction by 50%, resulting in cost savings of $1.6 million per year. There was a reduction in the number of network outages by 50% as well, which resulted in cost savings.

In today’s world, a seamless digital experience is no longer a nice-to-have but a necessity for businesses to thrive. The ZIF Dx platform offers a powerful solution for businesses to tackle critical digital experience, endpoint monitoring, and infrastructure monitoring challenges. As demonstrated by the real-world use cases of a global communications company, the ZIF Dx platform not only enhances customer experience but also improves operational efficiency and enables businesses to stay ahead of the competition. Don’t miss out on the opportunity to transform your business with ZIF Dx!